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Read MoreTraining and Development Unit
The Training and Development Unit of 809 Consulting Group aims to strengthen the human capital of organizations through training programs designed to generate real changes in team performance, attitude, and productivity. We focus on key competencies such as sales, customer service, and teamwork, offering practical, dynamic solutions aligned with each institution’s strategic goals.
Methodological Approach
- Initial diagnosis of training needs
- Custom program design
- Experiential facilitation: workshops, dynamics, role-play, and simulations
- Evaluation of training impact
- Follow-up and recommendations for continuous development
Format
- In-person, virtual, or hybrid
- Group sessions or individual coaching
- Intensive, modular, or ongoing training
Sales Training
This program is designed to develop and strengthen participants’ commercial skills, providing practical tools to improve prospecting, negotiation, closing, and customer retention. It is adapted to the team’s profile, sector, and type of product or service, ensuring relevant, actionable, and measurable learning.
Target Audience
- Sales advisors and commercial promoters
- Account executives and brand representatives
- Counter or point-of-sale personnel
- Sales team supervisors or coordinators
Key Benefits
- Increased conversion and closing rates
- Better handling of objections and negotiation techniques
- Development of key interpersonal skills for consultative selling
- Greater confidence and motivation in the sales team
- Improved customer retention and loyalty
Suggested Content
- Profile of the professional salesperson
- Stages of the sales process: from prospecting to closing
- Effective and persuasive communication techniques
- Handling objections and ethical negotiation
- Customer loyalty and relationship selling
- Practical simulations, role-playing, and case analysis
Format
- In-person or virtual workshops (intensive or modular)
- Individual or group coaching
- Programs of 8, 12, or 16 hours, depending on depth
Deliverables
- Training plan and schedule
- Printed or digital support materials
- Practical exercises, guides, and checklists
- Evaluation report with results and recommendations
- Certificate of participation
Customer Service Training
This program aims to develop the necessary skills to deliver quality customer service, focused on empathy, effective communication, and timely problem-solving. It is designed to turn customer experience into a competitive advantage by promoting a solid and consistent service culture throughout the organization.
Target Audience
- Customer service personnel (in-person, phone, or digital)
- Cashiers, receptionists, administrative assistants
- Service and quality supervisors
- Support or after-sales teams
Key Benefits
- Improved brand perception through service
- Increased customer satisfaction and loyalty
- Reduction in complaints, conflicts, and customer churn
- Development of communication, emotional, and attitudinal skills
- Strengthening of service culture throughout the organization
Suggested Content
- Fundamentals of customer service
- Effective communication: verbal, non-verbal, and digital
- Handling complaints and difficult situations
- Empathy, courtesy, and professionalism
- Personal and institutional image
- Follow-up techniques and impactful closure
- Role-play, simulations, and real cases
Format
- Experiential in-person or virtual workshops
- Programs from 6 to 12 hours adapted to service type
- Optional individual or group coaching
Deliverables
- Training plan with objectives and content
- Educational materials and practical exercises
- Results report and recommendations
- Certificate of participation
Teamwork Training
This program seeks to strengthen collaboration, communication, and cohesion among team members. Through experiential dynamics and practical tools, it fosters a more positive, efficient, and results-oriented work environment. It is designed to enhance team integration and productivity, even in hybrid or remote contexts.
Target Audience
- Operational, administrative, or managerial teams
- Staff from areas requiring high coordination
- New teams or those with recent changes in composition
- Organizations seeking to improve workplace climate and performance
Key Benefits
- Greater collaboration and team cohesion
- Conflict reduction and improved internal communication
- Strengthened collaborative leadership
- Clearer roles, shared goals, and coexistence rules
- More committed, resilient, and results-driven teams
Suggested Content
- Teamwork fundamentals
- Communication and active listening
- Trust, respect, and empathy in teams
- Conflict management and collective decision-making
- Shared leadership and individual responsibility
- Experiential workshops, role-plays, and group dynamics
Format
- Experiential workshops (indoor/outdoor) or virtual
- Programs from 6 to 12 hours based on team size and maturity
- Optional group coaching and follow-up
Deliverables
- Training plan with objectives and methodology
- Support materials and applied exercises
- Process evaluation report and recommendations
- Certificate of participation
Facilitator Guide – Sales Training Program
1. Program name
2. Total duration and suggested format (intensive, modular, in-person/virtual)
3. General objective
4. Specific objectives
5. Ideal participant profile
6. Facilitation methodology (e.g., participative, experiential, with simulations)
2. Total duration and suggested format (intensive, modular, in-person/virtual)
3. General objective
4. Specific objectives
5. Ideal participant profile
6. Facilitation methodology (e.g., participative, experiential, with simulations)
7. Content structure
- Module 1: Introduction to Professional Selling
- Module 2: Sales Process Stages
- Module 3: Effective Communication and Persuasion
- Module 4: Handling Objections and Closing
- Module 5: Follow-up and Customer Loyalty
8. Activities per module (type, objective, materials, duration)
9. Evaluation tools (pre-test/post-test, rubrics, performance checklist)
10. Logistical recommendations and required resources
9. Evaluation tools (pre-test/post-test, rubrics, performance checklist)
10. Logistical recommendations and required resources
Training Material Preparation
For each topic (Sales, Customer Service, Teamwork), we can develop:
- PowerPoint or PDF presentations for workshops
- Facilitator guides (instructions, timing, activities)
- Participant manuals (content summaries + exercises)
- Practical exercises, case studies, and assessments
Frequently Asked Questions
Your Questions, Answered with Clarity.
What does 809 Consulting Group do?
We support organizations in their comprehensive development by providing up-to-date ideas and personalized strategies that optimize financial management, human talent, brand positioning, and digital evolution—generating real and sustainable impact.
Who do you work with?
We work with small, medium, and large businesses in many industries—like healthcare, finance, retail, and more.
Are your services only in the Dominican Republic?
We are based in the Dominican Republic, but we plan to work with businesses in the U.S. and other countries soon.
Can you help small businesses or startups?
Yes! We accompany businesses of all sizes. Every plan is customized based on what your company needs.
Let’s have a conversation
We are here to answer your questions 24/7
